The path to
Humanised Healthcare

The aim of the International Experience Exchange with Patient Organisations is to advocate for and support the implementation of “Humanised Healthcare”.

This means ensuring that the re-building of healthcare systems centres around the needs of patients and their communities. Each stakeholder in the system can take steps to action change. Here we look at the top calls to action for each stakeholder group in helping us achieve this ambition.

This interactive tool shows each stakeholder group their key calls to action from the IEEPO 2021 Position Paper, ‘Humanising Healthcare: a call for transformational change’.

All stakeholders

As healthcare stakeholders we must come together to:

Create a Humanised Healthcare charter in partnership with clinicians, payers, policymakers, regulators, industry, patient organisations, innovators, technology experts, schools, governments, researchers to educate all on integral, evidence-based value of compassion.

Select a stakeholder to find out more.

About the position paper

Authors from the International Experience Exchange with Patient Organisations came together to create the IEEPO Position Paper. The paper is based on global community demand and provides calls to action which empower stakeholders to create change and the transformation of healthcare systems.

It explores the learnings and recommendations from various sources of information and is informed by the input of a global patient community survey; findings and outcomes of the IEEPO virtual conferences; Desk research; a series of interviews.

The Paper contains an analysis of areas which the IEEPO community see as a priority and in need of change. Most importantly, the Position Paper contains specific calls to action that sit within each chapter. Click through the site to see short video summaries of each chapter.

  • Putting people at the heart of healthcare
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  • Humanising health literacy
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  • Humanising digital healthcare to build capacity by harnessing the power of patient data
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  • Humanising healthcare to focus on prevention and cure with a new 50:50 model
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  • Prioritising diversity, equity and inclusion to humanise approaches to healthcare
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Patients and citizens

Patients and Citizens

Patients and citizens can take individual actions to Humanise Healthcare and create a healthcare system which is compassionate:

  • Facilitate conversations with relevant stakeholders about the value of compassionate care in Humanising Healthcare
  • Lobby governments to invest strategically in health literacy
  • Engage policymakers on the role of patients in co-creating system improvements

The IEEPO community has created a bank of resources for stakeholders to use, these materials can be used to support understanding, aid engagement, organise and mobilise campaigns and advocacy work.

For more information and resources, check out our LEARN library:

Patient organisations

Patient organisations

Often the responsibility of the issues mentioned in the IEEPO 2021 ‘Humanising Healthcare: a call for transformational change’ Position Paper, lies with Patient Organisations. To Humanise Healthcare and create a healthcare environment which is compassionate they can:

  • Raise awareness amongst healthcare professionals of the benefits of compassionate and Humanised Healthcare
  • Advocate for policymakers to see patients as central to system redesign
  • Engage with governments to prioritise investment in universal health coverage
  • Work with education stakeholders to improve the way health literacy is taught
  • Work with relevant stakeholders to recognise and challenge stigma
  • Liaise with research and educational stakeholders to raise awareness of the importance of diversity and inclusion
Only a third (35%) of IEEPO members feel that their country’s health system provides UHC

The IEEPO community has created a bank of resources for stakeholders to use, these materials can be used to support understanding, aid engagement, organise and mobilise campaigns and advocacy work.

For more information and resources, check out our LEARN library:

Healthcare Professionals

Healthcare professionals

Healthcare professionals are a key ally for patients and patient organisations, in order to support them further they could:

  • Work with technology and public health institutions to drive responsible sharing of health data
  • Address language barriers in healthcare, incl. ensuring medical language is translated into lay terms in patient resources and outreach

The IEEPO community has created a bank of resources for stakeholders to use, these materials can be used to support understanding, aid engagement, organise and mobilise campaigns and advocacy work.

For more information and resources, check out our LEARN library:

Policymakers

Policymakers

Policymakers can support the patient community by:

  • Investing in health literacy within the education system
  • Partnering with other stakeholders to develop a strong economic argument for investment in primary care with an emphasis on prevention and early diagnosis
  • Ensuring that healthcare systems are built around the needs of patients and citizens alike

The IEEPO community has created a bank of resources for stakeholders to use, these materials can be used to support understanding, aid engagement, organise and mobilise campaigns and advocacy work.

For more information and resources, check out our LEARN library:

Technology Stakeholders

Technology stakeholders

Increasingly, technology plays a vital role in healthcare. To support the mission of Humanising Healthcare, those in the technology field could:

  • Create a guidance framework in partnership with policymakers and patient organisations that sets out best practice and ethical standards for using patient data
  • Challenge policymakers and healthcare professionals to ensure that innovation is responsible and inclusive
A quarter (26%) of the IEEPO community don’t believe the healthcare system in their country is working to decrease inequalities in health
More than 50% of IEEPO members said lack of policies on use was the biggest barrier to generating and/or using patient data

The IEEPO community has created a bank of resources for stakeholders to use, these materials can be used to support understanding, aid engagement, organise and mobilise campaigns and advocacy work.

For more information and resources, check out our LEARN library:

Education Stakeholders

Education stakeholders

Health literacy is a vital tool, giving patients the ability to advocate for their specific health needs. Thus the patient community needs education stakeholders to support the mission to Humanise Healthcare by:

  • Lobbing governments to invest in health literacy and promote the need for sensitivity around language
  • Driving multi-stakeholder approach to improve disease awareness, education and early diagnosis

The IEEPO community has created a bank of resources for stakeholders to use, these materials can be used to support understanding, aid engagement, organise and mobilise campaigns and advocacy work.

For more information and resources, check out our LEARN library:

Please note all materials are the intellectual property of the authors/speakers, unless otherwise specified, e.g. by a Creative Commons license. 
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